We understand that being involved in a car accident is a stressful time. You are likely to have lots of questions.

Here are just some of the questions our customers have asked us. If you have questions of your own, we invite you to get in touch with our team for a no-obligation chat. Simply phone 0406 461 146.

1. How quickly can I get access to a vehicle?

If your vehicle is off the road, Keep On Driving can have you behind the wheel of a replacement vehicle within 24 hours – and often on the same day. If your car is roadworthy and driveable, we may need you to wait until it has been assessed.

2. Why do I have to provide so much paperwork?

We get it – paperwork is a pain. Unfortunately, insurance companies require a lot of information in order to process any claim.

The great news is Keep On Driving can help. If you are unsure about how to fill out your paperwork, we can step you through the process for a speedy outcome.

3. How will I know if my application for a replacement vehicle has been successful?

We’ll get in touch and will also let you know which branch will be delivering your vehicle.

4. How much will a replacement vehicle cost me?

If you are not at fault, your replacement vehicle will be provided to you on a ‘credit hire’ basis. This means that Keep On Driving will hire the car to you, defer the costs and send the bill to the at-fault driver’s insurance company. So nothing for you to pay!

5. Which repairer should I use?

We will support you to access the repairer of your choice – not just the cheapest option your insurance company prefers!

Keep On Driving can provide advice to help you choose a quality repairer to ensure your car is repaired with genuine parts.

And no need for you to go running all over town to source different quotes. We can do all of that for you.

6. What does ‘demurrage’ mean?

You might have noticed this term on your insurance policy somewhere. It’s an old shipping term that essentially means the recovery of your car rental costs from the at-fault party (or their insurance company).

Demurrage is also known as ‘credit hire’.

The bottom line is Keep On Driving can act on your behalf to recover the costs of your replacement rental vehicle from the at-fault driver’s insurance company.

7.  have car rental in my insurance policy. Does this change things?

It may be prudent to keep this option in your policy, just in case it is you who one day causes an accident! In that case, you would be provided with a car rental whilst your own car is being repaired. Keep On Driving would then bill your car rental costs directly back to your own insurer.

8. What kind of replacement vehicle will I receive?

Keep On Driving has a full range of replacement vehicles. Wherever possible, we’ll place you in a similar type of vehicle to the one you are currently driving.

9. How long can I keep the replacement vehicle?

You can continue to drive the replacement rental vehicle for the reasonable amount of time it takes to repair your own car.

If you are taking the opportunity to have extra repairs done to your car, you will need to tell us about that beforehand.

Apply online today or call 1300 89 89 39 for more information.

It’s a Simple Process. Getting an accident replacement vehicle is easier than you might think. As long as you can provide us with all requested accident details and parties involved details, we can handle the rest of the process